Your presence on social media defines your reach. The more you promote your brand on social media sites, the stronger is your customer-connect. More than 2.95 billion people are using social media worldwide. If you’re not taking your brand to social media, you’re missing those millions of consumers. Successful pharma marketers cannot afford to not focus on publishing their brand information on social media.
Even though more than 40% of consumers believe that information found via social media affects the way they deal with their health, unfortunately, a major proportion of pharmaceutical companies are still unable to mark a fair social media presence, and are not able to answer consumer queries. So, maximize your pharma marketing efforts by making social media marketing as your primary strategy with these 5 hacks. Let’s begin this journey!
1. Post content of value for your audience
Great content is key! It always works. Be authentic about the information you post on social media and your audience will never be disappointed. Good content creates followers but great content creates value!
Try to address the common questions and pain points of the audience. Whether you make them aware of your brand, or you post some generic information, your content should be value-driven. Doing this will help build that real connection between your company or brand and the audience. Bonus tip: Never always post content with a marketing purpose or just about your brand, be more consumer-friendly while creating or posting content.
2. Believe in employee advocacy
The audience loves to see the actual brand builders. It has been found that viewers feel more connected with that brand who’s CEOs or Chief Digital Officers are active on social media.
Employee advocacy is one of the fastest-growing social business programs. A message coming directly from the real person behind the brand is proven to be more effective. This is because people trust people more than just advertisements.
Top companies are very great at this; their CEOs build a transcendent connection with their audience. This can be seen on their twitter profile very frequently. So, showcase your employees with a positive voice for your audience. This will increase your reach and will give your audience a better experience of your brand.
3. Repurposing content is a great idea
Content repurposing is finding new ways to reformat your existing content and it has several benefits. Repurposing content can help you reach a new audience and it puts that old favourite up-front. In the pharma sector, there is a varied scope for content repurposing. You can try infographics or webinars or podcasts over texts. Webinars can be re-formatted to create an informative teaser by just including important highlights.
Try YouTube for the same, since your audience spends most of their time on YouTube these days. Along with YouTube, you can use Facebook for the same type of content formats as it has a larger audience. This is just one example where you can repurpose a long blog post to create infographics or presentations based on it.
4. Video marketing: Best for ROI
What you see and hear you remember more, than when you only read! Posting video on your social media pages can increase conversion rates by up to 80%! Videos bring the highest ROI out of all content formats because the viewers retain 95% of the communication presented in a video.
Short explainer videos with relevant information quickly captures the attention of the audience; and helps consumers better understand your product. 59% of viewers say that if they have text and video on the same topic, they will choose a video.
The best examples of video marketing effectively present their brand for their audience by posting short videos explaining their products with very less text in an easily understandable manner. Do this and you’ll notice a significant transformation in your online engagement.
5. Automated customer service support
Responding to the consumer’s queries 24X7 is a must to market your product effectively. Consumers appreciate companies that are ready to serve them anytime. The demand to answer to customer service 24X7 is challenging to manage; but chatbots and messaging apps have made this convenient.
In this world of online business, artificial intelligence (AI) is your best friend. These days’, chatbots mimic human behaviour while responding to the customer queries. You can use tools like Google Duplex AI, which acts like a human-helper and is ready to assist customers anytime. You can link a chatbot to Facebook and never miss out on consumer queries for stronger values.
Once you start implementing these 5 strategies to your pharmaceutical marketing, you’ll notice a positive change in your brand presence and ROI. Try to curate valuable content and promote it to every social media platform. Find new ways to re-format valuable content and post. Never let your brand get out of the sight of your audience.